We carry out audits, field visits, debtor interviews, identity verifications, asset recoveries and motor vehicle repossessions.
Since 1987, Dion Neill and The Neill Group (TNG) have been providing a range of field based services throughout New Zealand.
Do you need to repossess a vehicle or other asset? Are you looking for a Field Agent or Repossession Agent with true nationwide capabilities? We can help.
Our field agents and repossession agents throughout New Zealand comply with all legal and legislative requirements including the Credit (Repossession) Act 1997.
Our nationwide field services team specialises in tracing, field visits, debtor interviews, identity verifications, fraud detection, asset recoveries, vehicle repossessions and floor plan audits.
We provide mercantile and field based services from Kaitaia to Bluff with the largest team of agents in New Zealand.
In some cases defaulting customers ignore contact by phone, mail and emails. The most appropriate option is a personal face to face visit from a professional Field Agent.
We have detected fraud offences during the course of a field visit to a customers address. This has resulted in the investigation of their identification and the documentation provided by the customer.
Our nationwide field based team includes former Bailiffs, Legal Executives, Police Detectives and Senior Police Officers with the skill set to identify dishonesty and criminal behaviour.
Our vast experience is invaluable in locating and approaching your customer to discuss the repayment of your loan or finance agreement.
We are have a lengthy track record of successfully negotiating payment arrangements by understanding the personal circumstances of your customer.
Our Field Agents will interview customers (debtors) to confirm their income source, expenditure and financial commitments. We can photograph assets and provide evidence of asset or property ownership.
Our field team are also very experienced with having conversations about the consequences of non-payment and we will continually work towards the right solution with your customer.
Our field team will reconnect you with your customers and provide the right support to help manage their financial obligations.
The Neill Group (TNG) has been achieving results from Kaitaia to Bluff with hundreds of companies who continue to use our range of field based services.
Please contact us about a bespoke field based service to support your business anywhere in New Zealand.
Field Agents
Our team of nationwide field agents and licensed private investigators often work in complex and challenging environments. We are engaged by clients to interact with people who best respond to a physical visit, including:
- Gang members
- Older people
- Habitual debtors
- Evasive defendants
- Diverse life styles
- Mental and health issues
- Literacy and communication issues
Field Visits
We carry out field visits throughout every region of New Zealand for a number of private, commercial and government clients including major banks and financial institutions. A field visit is often required for:
- Debt negotiation
- Pre-repossession
- Fraud detection
- Identity verifications
- Credit risk assessments
- Confirmation of personal information
- Inspection of assets and secured property
Over three decades of exceptional results.
Here are just a few examples of our achievements:
Christchurch Earthquake
We were engaged to visit our community’s most vulnerable people following the devastating Christchurch earthquake. We deployed over 30 field agents on the ground to visit people, assess property damage and offer support in a very challenging environment.
Recovering the Impossible.
One of our competitors said it couldn’t be done! After several attempts were made to negotiate payment of the arrears failed, we successfully repossessed a large spa pool from the rear of a executive’s residential property. We employed a local crane operator along with a flat deck truck, traffic control and a qualified civil engineer to assist us.
Results in Under 8 Hours.
We acted with urgency to provide a large finance company with the transparency they were seeking by auditing an ‘at risk’ motor vehicle dealership. We identified and reported a number of significant concerns regarding the location of several assets.
Commercial Fishing Vessel Located & Repossessed.
The last known location was thought to be in the Marlborough sounds. We successfully located the commercial fishing vessel, employed a qualified skipper and relocated the vessel to a secure location on behalf of our client.
Missing Food Truck Located & Repossessed.
After two repossession agents failed to locate a hidden food truck, our discreet investigations and surveillance confirmed its location. We repossessed the food truck within 6 hours of receiving our clients instructions.
Over 200 Motor Vehicles Located & Repossessed.
We received instructions from a company receiver to locate and repossess over 200 motor vehicles across New Zealand. Despite threats and intimidation, our four repossession agents located over 80% of the motor vehicles. Unfortunately the balance could not be economically recovered due to mechanical or intentional damage.
$100k Deficit to ZERO in Under 3 Months.
In less than 3 months our field team managed a finance company’s deficit of $100k down to zero. We audited and managed the finance portfolio, we also established a number of operational processes and procedures that assisted our client to be on the right side of the books.
Field Visits
Our team have many years of experience interacting with people who respond best to a personal visit. We carry out field visits to confirm a debtor’s address, employment situation, financial circumstances and most importantly, their ability to repay your loan or finance agreement. Our highly-skilled field agents have detected theft, fraud and other acts of dishonesty when deployed on a field based assignment. If you are seeking a reliable, professional and cost-effective field based solution, contact The Neill Group (TNG) for a no obligation consultation.
Asset Recovery (Repossessions)
The Neill Group (TNG) are government licensed as private investigators, repossession agents and security providers. We are widely recognised as a market leader in asset recovery and motor vehicles repossessions for a number of major banks, financial organisations and reputable lending institutions. Through the accumulation of extensive field experience, professional training, and a thorough understanding of the latest regulatory guidelines, we accept the most challenging of repossession assignments.
We have traced and repossessed aircraft, spa pools, motor vehicles, marine vessels, consumer goods and industrial equipment. Our licensed repossession agents have the skills, tenacity and professionalism to achieve a positive result. By fully preparing a repossession strategy based on detailed investigation, client instructions and adherence to compliance requirements, we ensure that our team are fully prepared to deliver a positive result.
Auditing Services
The Neill Group (TNG) provides a nationwide audit service including floor plans for a number of large finance company’s. Our field based auditing team ensures compliance with VIN, registration and ownership documentation. Our team of certified agents visit motor vehicle dealerships to carry out comprehensive audits to ensure the location and condition of assets.
We can provide photographic evidence and the use of the latest technology including App’s that manages and records asset details for verification and reporting. We also carry out audit work for major banks and lending institutions including identity verifications and the integrity of financial information.
Asset & Property Security
The Neill Group (TNG) have over three decades of experience locating and securing assets and commercial properties. We assist with company liquidation, receiverships and mortgagee sales. We can act on your behalf, we have a working relationship with bailiffs, police, liquidators and other agencies who are involved with securing and recovering assets.
We understand the law relating to the re-entry of commercial properties or residential properties that are the subject of a mortgagee sale. We take responsibility for the security of the property by employing a locksmith, security guard or electronic surveillance system. Our reporting process includes photographs and video if required.