Field Services

We carry out field visits, interviews, identity verifications, floorplan audits and asset recoveries (repossessions).

Rated # 1 Field Agents & Licensed Repossession Agents in New Zealand.

The Neill Group (TNG) provide field based services including audits, field visits, asset recoveries (repossessions) in Auckland, Wellington, Christchurch and throughout area and region of New Zealand.

Our highly-skilled and experienced nationwide field team of field agents and PSPLA licensed repossession agents will reconnect you with your client and provide support to help manage their obligations.

Do you need to repossess a vehicle or locate hidden assets? Are you looking for a field agent or repossession agent with nationwide capabilities? We can assist you across New Zealand from Kaitaia to Bluff.

Why a field visit? In some cases defaulting clients ignore contact by phone, mail and email. The most appropriate option is a personal face to face visit from one of our experienced field based agents.

We have detected fraud, theft and other dishonesty related offences during the course of a field visit.

Our vast experience is invaluable in locating and approaching your client to discuss the repayment of your loan or finance agreement.

We are highly successful in negotiating payment arrangements using a firm but empathetic and professional approach to working with your client.

During the field visit, our agent will confirm your customers income source and financial commitments. We can also photograph assets and provide evidence of property ownership.

Our nationwide field based team are also very experienced with having conversations about the consequences of non-payment.

The Neill Group (TNG) are members and gold level supporters of the Institute of Mercantile Agents (Australia) and New Zealand Credit and Finance Institute (NZCFI).

NZCFI (New Zealand Credit & Finance Institute)

Field Agents

Our team of nationwide field agents and licensed private investigators often work in complex and challenging environments. We are engaged by clients to interact with people who best respond to a physical visit, including:

Gang members
Older people
Habitual debtors
Evasive defendants
Diverse life styles
Mental and health issues
Literacy and communication issues

Field Visits

We carry out field visits throughout every region of New Zealand for a growing number of clients including major banks, financial institutions and reputable debt collection agencies. A field visit is often required for:

Debt negotiation
Pre-repossession
Fraud detection
Identity verifications
Credit risk assessments
Confirmation of personal information
Inspection of assets and secured property

Over three decades of exceptional results.

Here are just a few examples of our achievements:

Christchurch Earthquake

We were engaged to visit our community’s most vulnerable people following the devastating Christchurch earthquake. We deployed over 30 field agents on the ground to visit people, assess property damage and offer support in a very challenging environment.

Recovering the Impossible.

One of our competitors said it couldn’t be done! After several attempts were made to negotiate payment of the arrears failed, we successfully repossessed a large spa pool from the rear of a executive’s residential property. We employed a local crane operator along with a flat deck truck, traffic control and a qualified civil engineer to assist us.

Results in Under 8 Hours.

We acted with urgency to provide a large finance company with the transparency they were seeking by auditing an ‘at risk’ motor vehicle dealership. We identified and reported a number of significant concerns regarding the location of several assets.

Commercial Fishing Vessel Located & Repossessed.

The last known location was thought to be in the Marlborough sounds. We successfully located the commercial fishing vessel, employed a qualified skipper and relocated the vessel to a secure location on behalf of our client.

Missing Food Truck Located & Repossessed.

After two repossession agents failed to locate a hidden food truck, our discreet investigations and surveillance confirmed its location. We repossessed the food truck within 8 hours of receiving our clients instructions.

Over 100 Motor Vehicles Located & Repossessed.

We received instructions from a company receiver to locate and repossess over 100 motor vehicles across New Zealand. Our five repossession agents located over 80% of the motor vehicles. Unfortunately the balance could not be economically recovered due to serious mechanical or intentional damage.

Nationwide Field Visits - Kaitaia to Bluff

Our team have many years of experience interacting with people who respond best to a personal visit. We carry out field visits to confirm a debtor’s address, employment situation, financial circumstances and most importantly, their ability to repay your loan or finance agreement. Our highly-skilled field agents have detected theft, fraud and other acts of dishonesty when deployed on a field based assignment. If you are seeking a reliable, professional and cost-effective field based solution, contact The Neill Group (TNG) for a no obligation consultation.

Asset Recoveries - Motor Vehicle Repossessions

The Neill Group (TNG) are government licensed as private investigators, and repossession agents. We are widely recognised as a market leader in asset recovery and vehicles repossessions for a number of major banks, financial organisations and reputable debt collection agencies. Through the accumulation of extensive field experience, professional training, and a thorough understanding of regulatory guidelines, we will readily accept the most challenging asset recovery and repossession assignments.

We have traced and repossessed aircraft, spa pools, motor vehicles (small and large), marine vessels, consumer goods and industrial equipment. Our government licensed repossession agents have the skills, tenacity and professionalism to achieve a positive result. By fully preparing a repossession strategy based on detailed investigation, client instructions and adherence to compliance requirements, we ensure that our agents are prepared to deliver a positive result.

Audit Services - Commercial & Motor Vehicle Dealership Floor Plans

The Neill Group (TNG) provides a nationwide audit service including floor plans for a number of finance company’s. Our field based auditing team ensures compliance with VIN, registration and ownership documentation. Our team of auditors visit motor vehicle dealerships to carry out comprehensive audits to confirm the location and condition of the assets.

We can provide photographic evidence and the use of the latest technology to manage and record asset details for verification and reporting purposes. We also carry out field based audit work including identity verifications and the integrity of financial information for major banks and nationwide lending institutions.

Assets & Property - Tracing, Recovering & Reporting

The Neill Group (TNG) assists with company liquidation, receiverships and mortgagee sales. We can act on behalf of our clients as their agent. We have an excellent working relationship with bailiffs, police, liquidators and other enforcement agencies.

We understand the law relating to the re-entry of commercial properties or residential properties that are the subject of a mortgagee sale. We take responsibility for the security of the property by employing a locksmith, security guard or electronic surveillance system.